1. RETURN / REPLACEMENT REQUEST PROCESS

If you face any issue with your order, follow these steps:

Step 1:
Raise a return or replacement request:

• Within 7 days of delivery (for wrong or expired products)
• Within 48 hours of delivery (for damaged or missing items)

You can contact us at:
aravyaherbals@gmail.com
(Please include your order ID and issue details)

Step 2:
Our team will review your request within 2 working days.

Step 3:
If approved, we will arrange a reverse pickup through our courier partner.

Step 4:
If reverse pickup is not available in your area, you may need to self-ship the product.
Courier charges will be reimbursed via UPI / wallet / bank transfer.

Step 5:
Once we receive the product, it will go through a quality check.
Based on availability, we will process a replacement or refund.

2. ELIGIBILITY FOR RETURNS / REPLACEMENTS

You can request a return or replacement if:

• You received the wrong product
• The product is expired
• The item is damaged or tampered
• Your order is incomplete or missing items

3. NON-ELIGIBLE CASES

Returns or replacements will not be accepted if:

• The product has been used, opened, or altered
• Original packaging is missing (labels, boxes, etc.)
• Request is raised after 7 days of delivery
• Damage or missing item is reported after 48 hours

4. RETURN PROCESSING TIME

• Reverse pickup is usually completed within 5–7 business days
• After inspection, refund/replacement is initiated accordingly

5. ORDER CANCELLATION

• Orders can be canceled before they are shipped
• You can cancel directly from your account (if option available)

Note:
Aravya Herbals reserves the right to cancel any order in case of stock issues, pricing errors, or verification concerns.

6. REFUND DETAILS

For Prepaid Orders:
Refund will be processed to the original payment method within 5–7 business days

For COD Orders:
Refund will be issued via bank transfer, for which bank details will be required

7. REFUND TIMELINE

• Cancelled orders: within 7 business days
• Returned products: within 10–14 business days after quality check

8. PARTIAL RETURNS

You can return individual items from an order if they meet the return criteria.

9. NEED HELP?

For any questions or support, reach out to us at:

aravyaherbals@gmail.com