1. INFORMATION WE COLLECT

a. Personal Information

When you place an order, contact us, or interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details

b. Payment Information

Payments made on our website are processed through secure third-party payment gateways.

Aravya Herbals does not store your debit card, credit card, banking, or UPI details on our servers.

c. Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Device and browser type
• Website activity and pages visited
• Referral sources and browsing behavior
• Cookies and tracking technologies

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and deliver orders
• Provide customer support
• Send order updates and notifications
• Improve website performance and user experience
• Share promotional offers, discounts, and product updates
• Detect fraud or unauthorized activities
• Comply with legal obligations

3. MARKETING COMMUNICATIONS

By providing your contact details, you agree to receive updates and promotional communication from Aravya Herbals through:

• Email
• SMS
• WhatsApp
• Phone calls

You can opt out anytime by:

• Clicking the unsubscribe option in emails
• Replying “STOP” to promotional messages

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze visitor activity
• Remember user preferences
• Enhance browsing experience

You may disable cookies through your browser settings, though some website features may not function properly afterward.

5. SHARING OF INFORMATION

We may share limited information with trusted third-party service providers such as:

• Payment gateway providers
• Delivery and logistics partners
• Website hosting and analytics providers
• Marketing and advertising platforms

These parties are only authorized to use your information for services related to our business operations and are expected to maintain confidentiality and security.

We do not sell or rent your personal information to third parties.

6. DATA RETENTION

We retain personal information only for as long as necessary:

• To fulfill orders and provide services
• To comply with legal or tax obligations
• To resolve disputes or enforce policies

Once data is no longer required, it is securely deleted or anonymized.

7. DATA SECURITY

We use reasonable security measures to protect your information, including:

• Secure servers
• SSL encryption
• Restricted access to sensitive data

While we work hard to protect your information, no online transmission or storage system can be guaranteed 100% secure.

8. CHILDREN’S PRIVACY

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If such information is identified, it will be removed promptly.

9. YOUR RIGHTS

You may request to:

• Access your personal data
• Correct or update information
• Delete your information
• Withdraw marketing consent

To make a request, contact us at:
📧 aravyaherbals@gmail.com 

10. INTERNATIONAL DATA TRANSFERS

Some third-party services used by Aravya Herbals may process or store data outside India. We ensure appropriate safeguards are followed for such data handling.

11. POLICY UPDATES

Aravya Herbals reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page along with the revised effective date.

Continued use of the website after changes indicates acceptance of the updated policy.

12. CONTACT US

For any questions regarding this Privacy Policy or your personal data, please contact us:

Aravya Herbals

aravyaherbals@gmail.com